by Vince.Vitale@bwstewart.com | Jun 9, 2023 | Contact Center Software
By Matt Bogan: In July of 1955, Tomorrowland opened at Disneyland in Anaheim, California. At the time, Walt Disney, an enthusiastic futurist, said “scientists today are opening the doors of the Space Age to achievements that will benefit our children and generations...
by Vince.Vitale@bwstewart.com | Nov 7, 2022
A ACD (Automatic Call Distributor): A system that routes incoming calls to the appropriate agent or department based on pre-set criteria. Agent: A person who handles customer interactions, whether by phone, email, chat, or other communication channels. Average Handle...
by Vince.Vitale@bwstewart.com | Sep 19, 2022 | Call Center Data Security
By Vince Vitale & Shawn Griswold: Shawn Griswold is the security analyst for Startel Contact Center Solutions. Shawn has been involved in software engineering for over thirty years and has been providing cyber security for Startel for the last six. Vince Vitale is...
by Vince.Vitale@bwstewart.com | Aug 22, 2022 | Founders Award Winners, Startel National Users Group, Startel People
Earlier this year Startel held the 2022 Startel National Users Groups Conference and it was an inspiring event. Users were able to network, share ideas and learn new techniques. We also presented the 2022 Allen Kalik Award! This years winner was Alan Hartman. We...
by Vince.Vitale@bwstewart.com | Aug 10, 2022 | Benefits Of Startel, Case Study, Startel National Users Group
By Endicott Call Center Staff The impact Startel has had on the processes of Endicott Call Centers is reflected in our ability to manage client interactions at such a professional level. For over 35 years, this multichannel platform has enabled us to reach peak...
Recent Comments