A call center can effectively use the Startel AI omnichannel chatbot in several ways to enhance customer service and streamline operations: The chatbot can handle customer inquiries around the clock, providing instant responses and support, which improves customer satisfaction.  By functioning across multiple platforms—such as websites, social media, and messaging apps—the chatbot ensures a consistent customer experience regardless of where the interaction begins.  The Startel AI OmniBot will provide tailored responses and recommendations, enhancing the customer experience and increasing engagement anywhere on social media. When the chatbot encounters complex inquiries it can’t handle, it can seamlessly escalate the conversation to a human agent, ensuring that customers receive the help they need without frustration.  The chatbot can initiate conversations with customers based on their behavior, such as browsing certain products, to offer assistance or promotions.