Startel AI Agent Assist is transforming call centers by enhancing agent performance and improving customer experiences. Typically Agent Assist will be utilized in Real-Time Support.  It will provide agents with real-time suggestions and information during calls, helping them respond quickly and accurately to customer inquiries. After each call, the AI can generate summaries and key takeaways, allowing agents to focus on their next tasks without getting bogged down in note-taking. Agent Assist will connect agents to a comprehensive knowledge base, enabling them to access relevant resources and FAQs instantly, which reduces handling time. By analyzing customer tone and language, AI can provide insights into customer sentiment, helping agents tailor their responses appropriately. Agent Assist can identify areas where agents may need improvement, providing valuable feedback and training resources to enhance their skills over time.

Overall, AI Agent Assist empowers agents, enhances efficiency, and ultimately leads to a better customer experience in call centers.