“When Call Volume Surges Or Staffing Is Down… Let Startel’s Emcee Virtual Agent Take The Mic!”
Welcome to the future of customer service with the Startel Emcee Virtual Agent! Designed to elevate your call center operations, the Emcee seamlessly integrates advanced AI technology to handle calls efficiently, ensuring no customer inquiry goes unanswered. Whether you’re facing staffing shortages or surging call volumes, our virtual receptionist provides 24/7 support. Experience enhanced operational efficiency and superior customer satisfaction with a solution that adapts to your needs and empowers your team to focus on what matters most—building lasting relationships with your customers.
Calculate Your Cost Savings With StartelAI!
Move The Toggles On The StartelAI Cost Savings Calculator To See Your Savings Potential…
This is your innovative tool designed to help you discover how artificial intelligence can transform your contact center operations and significantly reduce costs. This calculator provides insights into potential savings and operational efficiencies tailored to your unique business needs.
Start exploring the future of cost-effective, intelligent contact center solutions with Startel today!
***The information you enter here is for informative purposes only and is not collected, sold or distributed by Startel in any way!***
What Not Having AI Is Costing You
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Payroll Savings When Using AI
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Enhanced Customer Experience:
Startel Emcee can offer personalized interactions based on customer history and preferences, potentially improving customer satisfaction by providing more tailored and relevant responses.
Improved Live Agent Performance:
AI Only Option
We’ve heard a number of our customers telling us that clients are looking for an “AI Only” for their businesses. Meaning they want no human interaction whatsoever. Well, we can help you with that! Just ask your sales representative how this can be done.
Reduced Wait Times:
By efficiently managing and routing calls, our AI powered Virtual Agent can help reduce wait times and improve overall response times for customers. This also improves efficiency and center environment.
Error Reduction:
By minimizing human error in data entry and call handling, Startel Emcee helps ensure more accurate and reliable information is received from your customers.
Scalability:
Overall Cost Efficiency:
Data Collection and Insights:
Startel Emcee Virtual Agent can gather and analyze data from customer interactions, providing valuable insights into customer behavior, preferences, and common issues, which can help in refining services and strategies.
Continuous Improvement
Because StartelAI is one of the only services developed specifically for call centers, our bots have been training in industry standards longer than most and can conform to your contact center’s script faster.
Less Opting Out
When given the choice, less than 10% of callers opt to speak with a live agent at the start of a call. On the other hand very few opt-out during AI tended calls.
Consistency:
24/7 Availability:
Task Automation:
Routine tasks such as scheduling appointments, handling frequently asked questions, and managing simple queries can be automated through Startel Emcee, allowing human agents to focus on more complex and nuanced customer interactions.
Multilingual Support:
Startel Emcee can handle multiple languages, broadening the reach of customer support and making it more accessible to diverse clientele. With StartelAI you can program your bots in multiple languages.
We Don't Target Your Customers!
Unlike some AI vendors Startel will never seek to undermine your business by selling our product directly to your customers. StartelAI is designed for Contact Centers!
Test Emcee Yourself!
There are 4 phone numbers below that are programmed to interact in with you in different use cases. There are many other scenarios in which StartelAI can be applied. Please read the scenario descriptions below to familiarize yourself before making the call.
1.) Startel Sales
Call the number below to interact with a bot that is programmed for a sales call. This bot can handle prospective customer inquiries and seamlessly integrate with the contact center’s CRM. The bot is set up to notify sales teams of new leads in real time. This way front-end agents can stay focused on revenue-generating calls while still capturing and nurturing new leads effectively.
Collected Information
- Name
- Company Name
- Contact Number
- Account #
- Email Address
- Need
To test the bot, dial the number below…
3.) XYZ Tree Service
When Hurricane Helene ravaged the Southeastern United States, one tree service armed with a StartelAI Virtual Agent was ready for the inevitable surge in call volume. Our AI-driven solution handled the influx of calls, manage customer expectations, and prevented repeat calls, so that agents could focus on urgent issues while ensuring customers receive timely updates and reducing unnecessary call volume. This bot has the exact same programming used during the early days after the storm.
Collected Information
- Name
- Primary Number
- Secondary Number
- Address
- Marketing Source
- Need
To test the bot, dial the number below…
2.) Product Helpdesk
Collected Information
- First Name
- Last Name (For directory lookup use D-O-E or B-L-A-K-E)
- Company Name
- Contact Number
- Model #
- Issue
- Service Date
To test the bot, dial the number below…
2.) ABC Drive Right Call-Off Line
Collected Information
- Name
- Absence Type
- Department (100 – 200 – 300 – 400 – 500 – 600 – 700 – 800 – 900)
- Coverage
- Return to Work Date
To test the bot, dial the number below…
Sample Our Library Of Voices!
Other voice options are available including custom voices that can sound like your agents.
Set up a demo today and find out more!