Cutting Edge TAS Management!
Startel CMC is a cutting-edge communication management center designed to streamline and enhance your business operations. With a comprehensive suite of features, Startel CMC offers seamless integration of advanced call handling, message management, and real-time reporting. Its intuitive interface facilitates effortless navigation, while robust analytics provide valuable insights into your communication patterns. The platform supports multi-channel communication, including voice, email, and chat, ensuring that all interactions are efficiently managed and tracked. Additionally, Startel CMC includes customizable workflows and automated processes to optimize your team’s productivity and improve overall service delivery. Whether you’re handling customer inquiries, managing internal communications, or analyzing performance metrics, Startel CMC delivers a powerful, all-in-one solution to elevate your business’s communication strategies.
Click below to find out more on Startel's included features!
SoftSwitch:
The Startel SoftSwitch, routes calls based on skill level, queue priority and user defined scenarios. In addition, it also provides real-time status of contact center activity via the Startel Dashboard.
Appointment Scheduler & Reminder
Startel’s Appointment Scheduler & Reminder gives telephone answering services and contact centers the opportunity to provide this cost-effective service to their busy clients while benefiting from the additional revenue stream.
Dashboard:
Manage the status of your entire contact center in real-time with Startel’s Dashboard. Owners and managers can monitor queues, service levels and the status of each agent, group and the contact center as a whole using the Dashboard’s pre-defined, color-coded thresholds.
Voice Logger:
The Startel Voice Logger is an intelligent voice documentation product that automatically records all agent-customer conversations and stores them as digital recordings for future playback.
Flexible Agent Interface (FlexAI):
By decreasing the amount of training time needed, our Flexible Agent Interface reduces the time for a new agent to go from hire date to answering calls!
Web Portal:
The Startel Web Portal, also referred to as IntelliSite, is an effective, self-service solution that enables our customers’ clients to successfully manage their business.
Metrics:
Most contact centers depend heavily on performance metrics to measure how efficiently they are operating and how well they are meeting the customers’ needs and the company’s objectives.
Voice Services:
Voice Services from Startel gives small and mid-size organizations the features, capabilities, and capacity to immediately address any business issues without breaking the bank.
Schedule A Demo!
There’s no better way to know that Startel is the best intersection between power and ease of use until you see our products in action. Schedule a demo today to future proof your call center for a successful tomorrow!