the Startel SoftSwitch, routes calls based on skill level, queue priority and user defined scenarios. In addition, it also provides real-time status of contact center activity via the Startel Dashboard.
Minimize downtime and help ensure your customers’ data remains secure and accessible with our business continuity & disaster recovery solutions. By preparing in advance for a system outage or even a natural disaster, you can continue to deliver uninterrupted service regardless of the situation.
Appointment Scheduler & Reminder
Startel’s Appointment Scheduler & Reminder gives telephone answering services and contact centers the opportunity to provide this cost-effective service to their busy clients while benefiting from the additional revenue stream.
Manage the status of your entire contact center in real-time with Startel’s Dashboard. Owners and managers can monitor queues, service levels and the status of each agent, group and the contact center as a whole using the Dashboard’s pre-defined, color-coded thresholds.
The Startel Voice Logger is an intelligent voice documentation product that automatically records all agent-customer conversations and stores them as digital recordings for future playback.
Now, clients can manage their services from the convenience of their mobile phone with PocketVantage.
Flexible Agent Interface (FlexAI):
Everyone knows that the industry tends to have a high turnover rate amongst agents. By decreasing the amount of training time needed, our Flexible Agent interface reduces the time for a new agent to go from hire date to answering calls!
The Startel Web Portal, also referred to as IntelliSite, is an effective, self-service solution that enables our customers’ clients to successfully manage their business.
More than just a billing system, our Total Billing Solution (TBS) is packed with features that enable you to manage your contact center more efficiently and profitably than ever before. With millions of invoices generated and more than thirty years in the field, TBS provides the critical data you need to manage your business.
Most contact centers depend heavily on performance metrics to measure how efficiently they are operating and how well they are meeting the customers’ needs and the company’s objectives.
Voice Services from Startel gives small and mid-size organizations the features, capabilities, and capacity to immediately address any business issues without breaking the bank.
CMC REST API:
The Startel API is a translator that allows custom designed software to request information directly and in real time from your CMC database. Startel’s CMC Rest API allows you or your customer to create custom applications to meet specialized needs.
All the right tools for any type of contact!