The Real Super Hero of our CMC is our SoftSwitch!

Since 1980, Startel has developed three generations of SoftSwitches, each featuring robust ACD algorithms tailored to meet the stringent call distribution and reporting needs of contact centers. For example, our latest innovation, the Startel SoftSwitch, routes calls based on factors such as skill level, queue priority, and user-defined scenarios. In addition, it provides real-time status updates of contact center activity through the Startel Dashboard.

Moreover, the SoftSwitch operates on a Linux server and utilizes software for call routing, which therefore eliminates the need for hardware components present in legacy switches. As a result, this creates a more reliable platform with fewer points of failure. Furthermore, our SoftSwitch integrates Startel’s embedded Voicemail and Voice Logger solutions, thereby removing the need for separate servers and expensive cards for integration.

 

STARTEL SOFTSWITCH IS A HIGHLY REDUNDANT, RESILIENT PLATFORM

The Startel SoftSwitch is notably more reliable due to its construction on servers equipped with redundant drives and power supplies, which reduces the number of points of failure. Additionally, a second SoftSwitch server offers redundancy and disaster recovery for the switch, voicemail, and voice logger. Furthermore, this secondary server can be deployed at a different location, providing you with additional options to enhance your business continuity.

RECEIVE REAL-TIME CONTACT CENTER UPDATES WITH DASHBOARD

Our Dashboard provides your organization with a real-time view of traffic and Service Level Agreements (SLA) through various devices. For instance, you can access the Dashboard via a PC on the network, a remote PC, a smartphone, or a tablet. Moreover, it can also be displayed on a large flat-screen TV mounted in the contact center, thereby ensuring that all relevant personnel stay informed and up-to-date.

OFFER MORE SOPHISTICATED SERVICES TO YOUR CLIENTS WITH STARTEL SOFTSWITCH

Capture more accounts by offering services that your competition cannot! Specifically, the Startel SoftSwitch is built on open architecture software protocols, which allows you to develop integrations with a wide range of third-party software. As a result, you can provide unique services and solutions that set you apart from the competition.

EASILY PROGRAM SOFTSWITCH AND MAINTAIN YOUR STARTEL SOFTSWITCH

Secure web access to Voicemail, Voice Logger, and the System Dial Plan offers several advantages. Firstly, it provides easy access for programming and management tasks. Moreover, this capability enables remote diagnostics, soft fixes, and software uploads. Consequently, it enhances the efficiency of system maintenance and troubleshooting, all while maintaining security.

CHOOSE THE CARRIER CONFIGURATION THAT’S BEST FOR YOU

The Startel SoftSwitch is built on a native SIP platform, which allows you to integrate SIP trunking and utilize the latest VoIP protocols. Additionally, it supports the use of Analog, T1, and PRI circuits. Therefore, you can enjoy the benefits of modern SIP technology while maintaining compatibility with traditional communication systems.

 

To learn more about the Startel Soft Switch, including its benefits and features, download the solution brief.

 

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