PROFESSIONAL SERVICES
CUSTOMER SUPPORT
From initial training to ongoing software enhancements, we make it our business to ensure you get the most value for your investment. Our commitment to customer satisfaction extends to our highly skilled team of field technicians, located throughout the United States.
In addition to technical support and access to regular software updates, users on our varying maintenance plans benefit from:
• Toll Free Contact Number
• Support Ticket Creation
• Remote Diagnostics Support
• Advance Replacement Services
• Automatic Escalation Procedure
• Management “Care Line”
Support Services Value
• Well-trained and experienced support staff dedicated to resolving your issues quickly and effectively.
• On-call support available 24 hours a day, 7 days a week, 365 days a year.
• Proactive, two-way communication and geared towards problem prevention.
Contact Customer Support
Current clients have access to a comprehensive Knowledge Base, Frequently Asked Questions, and other valuable resources. Additionally, customers can submit and track technical support cases through our customer portal. If you are a current Startel user, you can request login credentials for The Customer Spot by contacting us at: CSU@Startel.com.
If you need immediate technical support, please contact us at:
Startel: 800.344.4909 or techsupport@startel.com
Professional Teledata: 800.344.9944 or techsupport@proteledata.com
Alston Tascom: 909.517.3677 or support@alstontascom.com
EDUCATIONAL SERVICES
We help users achieve their business goals with the purpose to get them up and running quickly so they can focus on what matters most to them – providing excellent customer service to their clients and their clients’ customers.
To learn more about Startel’s training offerings, email training@startel.com.
PROFESSIONAL SERVICES
Today’s complex business environment demands that organizations stay abreast of the latest technologies, applications, and regulatory requirements. To effectively manage and store sensitive data securely while delivering projects on time and within budget, Startel offers solutions designed to transform these challenges into strategic advantages.
Specifically, our Professional Services include:
- Consulting: Our team of experts will assist you in leveraging technological innovations and proven best practices in contact centers and Telephone Answering Services (TAS). By doing so, we aim to help you achieve your business goals while minimizing the risk of errors. Additionally, we will identify and address concerns unique to your business, ensuring you receive the highest return on your investment.
- Custom Software Development: We focus on designing applications and software solutions tailored to meet your specific business and industry requirements. In this way, we help you save time and money. Moreover, our custom solutions—whether for desktop, mobile, or tablet—are crafted to optimize performance, enhance accountability, and increase your return on investment.
- Third-Party Integrations: Our solutions are designed to integrate seamlessly with a broad range of third-party software systems, such as customer relationship management (CRM), speech analytics, and workforce optimization tools. By leveraging your existing technology investments, we aim to achieve the best possible results for your organization.
For further information or any questions about our professional services, please contact us at 800.782.7835 or sales@startel.com.
Schedule A Demo!
There's no better way to know that Startel is the best intersection between power and ease of use until you see our products in action. Schedule a demo today to future proof your call center for a successful tomorrow!