Enhanced Client Experience with StartelAI

An Enhancement, Not A Replacement!

Contrary to common concerns, Startel views AI as a tool for augmenting human capabilities rather than replacing them. By leveraging StartelAI, businesses can enhance client satisfaction and boost profitability, ensuring they stay competitive while enhancing the work environment of your live agents in the process. Startel is dedicated to being more than just a software provider; we strive to be a strategic partner in helping businesses harness their full potential. For those aiming to transform their contact center operations, StartelAI offers a clear path to greater efficiency, lower costs, and improved customer satisfaction.

“More Calls Answered, More Positive Live Agent Outcomes!”

That was the guiding principle for StartelAI developers as they embarked on revolutionizing the call center industry. Startel Artificial Intelligence is designed not to replace the essential human touch required for effective service but to enhance it. Our AI solutions focus on empowering agents with tools that boost agility and compassion, ultimately enriching client experience during critical moments.

Say Goodbye to Impersonal IVR’s & On-Hold Messages.

Today’s consumers are tired of inputting data through cumbersome prompts or hearing generic reassurances about the importance of their call while waiting for minutes on end. There are far more engaging and meaningful ways to handle calls that your live agents can’t reach. Discover modern solutions that enhance customer interactions and make every touchpoint count.

StartelAI Is Developed Specifically For Call Centers!

While there are many AI services, StartelAI is one of the only services developed specifically for call centers. This means our bots have been training in industry standards longer and can conform to your contact center’s script faster. Furthermore, we make implementing the StartelAI service simple with a Personal AI Engineer that will train your bot for you.

In recent years, artificial intelligence has promised to transform customer service interactions, but high costs and complex implementation often made it accessible only to the largest contact centers. StartelAI is about to change all that with a Virtual Receptionist capable of answering calls, inputting data directly into CMC forms, and intelligently deciding whether to escalate a call to a live agent or initiate automatic scripted dispatch.

What sets StartelAI apart is integration with industry-specialist AI engineers who tailor call flows and intents to your existing client instructions, eliminating the steep learning curve for your staff. This scalable solution offers significant return on investment, whether you’re a local TAS or a major international contact center.

Above all, StartelAI simply enhances contact center operations by reducing costs, improving service levels, and boosting profitability!

StartelAI Is Currently Making Waves In The Following Industries!

IT Industry

Employment Services

Healthcare

Trades

Hospitality

There are many different ways StartelAI is currently being used. Among them are Message Taking, Intake Calls, Appointment Reminders, Employee Call-off Lines, Tier 1 Technical Support, Event Information, General Questions and much more!

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It’s the Ultimate Assistant!

No more unanswered calls! With your Virtual Agent handling initial interactions, your live agents can focus on providing personalized attention to more critical calls.

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It’s Customizable!

StartelAI is fully customizable to align with your contact center scripts and protocols. Additionally, you can select from a wide range of voices to ensure the right tone for your specific needs.

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Increases Agent Productivity!

By using StartelAI to manage the initial stages of your calls, you can redeploy your existing staff to handle urgent situations and other high-priority calls that require personal attention.

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We Do The Setup For You!

StartelAI is offered as a comprehensive service, meaning Startel handles all the hard work and implementation for you. And, as with all Startel products, you’ll benefit from our renowned single point of contact customer service—no runarounds, no passing the buck!

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It’s dependable!

With StartelAI, you only pay for the service when you actually use it. It never calls in sick, takes a vacation, or misses a shift. You don’t have to worry about snowstorms, hurricanes, power outages, or internet issues affecting your operations. StartelAI is always reliable and ready to support you whenever you need it.

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It increases call center profitability!

Leveraging StartelAI can significantly reduce costs, allowing you to reinvest those savings into your business and your team.

Boost Agent Performance and Safeguard Your Contact Center During Surges In Call Volume!

Startel Emcee: AI Virtual Receptionist

If you want to ensure all incoming calls are handled and the lead process continues forward then you need to hand the mic to Startel Emcee. This StartelAI Powered Multi-Lingual Virtual Receptionist is easily deployed to protect against call volume surges and unexpected staffing shortages to professionally and efficiently handle the initial front end data entry on service calls and other types of appointment scheduling. Startel Emcee powered by StartelAI is the answer to your staffing needs!

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There’s More Where That Came From!

In Addition to Startel Emcee there are many StartelAI Innovations in development and destined for the StartelAI Intelligent Product Suite in the very near future!

StartelAI Transcription

You’ll be able to leverage StartelAI to convert spoken dialogue into text. This technology utilizes natural language processing (NLP) to accurately transcribe conversations in real time or from recorded audio. Reducing the time agents spend note taking and allowing them to focus more on customer interactions. You can expect StartelAI to improve transcription accuracy, especially with industry-specific jargon and multiple speakers. It enables contact centers to be more regulatory compliant providing a written record of the call and quality assurance. Transcribed data can easily be analyzed for insights and frequently asked questions and agent performance. StartelAI Transcription is utilized in the following ways…

Quality Assurance: Monitoring calls for training and performance evaluation.
Customer Insights: Understanding customer needs and pain points.
Training: Using transcripts to help train new agents on effective communication strategies.

StartelAI Agent Assist

AI Agent Assist is transforming call centers by enhancing agent performance and improving customer experiences. Typically Agent Assist will be utilized in Real-Time Support. It will provide agents with real-time suggestions and information during calls, helping them respond quickly and accurately to customer inquiries. After each call, the AI can generate summaries and key takeaways, allowing agents to focus on their next tasks without getting bogged down in note-taking. Agent Assist will connect agents to a comprehensive knowledge base, enabling them to access relevant resources and FAQs instantly, which reduces handling time. By analyzing customer tone and language, AI can provide insights into customer sentiment, helping agents tailor their responses appropriately. Agent Assist can identify areas where agents may need improvement, providing valuable feedback and training resources to enhance their skills over time.

Overall, AI Agent Assist empowers agents, enhances efficiency, and ultimately leads to a better customer experience in call centers.

StartelAI Omnichannel ChatBot

A call center can effectively use the Startel AI omnichannel chatbot in several ways to enhance customer service and streamline operations: The chatbot can handle customer inquiries around the clock, providing instant responses and support, which improves customer satisfaction. By functioning across multiple platforms—such as websites, social media, and messaging apps—the chatbot ensures a consistent customer experience regardless of where the interaction begins. The Startel AI OmniBot will provide tailored responses and recommendations, enhancing the customer experience and increasing engagement anywhere on social media. When the chatbot encounters complex inquiries it can’t handle, it can seamlessly escalate the conversation to a human agent, ensuring that customers receive the help they need without frustration. The chatbot can initiate conversations with customers based on their behavior, such as browsing certain products, to offer assistance or promotions.

StartelAI By The Numbers:

See Our StartelAI Cost Analysis!

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