Watch the video below for more on the industries we serve!

Contact Center

Today’s consumers expect interactions with contact center staff and support agents to be quick, pleasant and resolve issues on the first call. Our solutions for inbound, outbound and blended contact centers provide agents & managers with the tools needed to meet consumer expectations while also reducing turnover, improving productivity, and maximizing efficiency.


For national, regional, and local government agencies, contact centers are a vital component of their service satisfaction strategy. With every contact, agents work hard to resolve citizen concerns and provide a consistent experience across all channels. Startel solutions help government agencies manage a high volume of inquires while also enhancing efficiency, productivity and accountability.


Customer retention is a top priority for any insurance company that wants to remain competitive. Startel solutions for the insurance industry provide agents and managers with the tools they need to deliver a higher quality customer experience. Small and mid-size insurance companies of all types, from full-service to those specializing in auto, life, property, etc., have turned to Startel because of our demonstrated ability to improve business efficiency and increase customer satisfaction and retention.


Pressure to achieve 100% uptime while keeping costs low and meeting high customer expectations are just a few of the challenges facing today’s energy and utility companies. Whether your organization is a public utility company or is handling service on behalf of one, you understand the importance of maintaining uninterrupted service. Startel solutions have helped utility companies around the world deliver reliable service to both their internal and external customers.


Healthcare customers want to speak with knowledgeable contact center agents who can access information quickly, address their concerns, and treat them as valued individuals. Our solutions for healthcare are designed to help organizations provide physicians and their staff with seamless communication, increased efficiency and greater patient satisfaction.


Traditional and online colleges, universities and technical schools receive a tremendous number of inquiries each year from current and prospective students, parents, faculty and alumni. Faced with the challenge of responding quickly and effectively, many of these institutions have invested in contact centers staffed with representatives trained to handle a variety of requests. Startel solutions for higher education help to simplify call handling while also increasing first call resolution and caller satisfaction.


Businesses that require live answering expect to receive timely and accurate messages from their clients. Telephone Answering Services (TAS) depend on Startel solutions to offer live answering services that present an efficient, professional customer experience for their busy clients. These solutions provide TAS clients with greater efficiency levels, peace of mind knowing that their calls are being answered and powerful analytics necessary to make staffing decisions, monitor performance and bill accurately.

No matter what industry… a trained, more productive agent is right around the corner!


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