INDUSTRIES WE SERVE

Watch the video below for more on the industries we serve!

Contact Center

Today’s consumers expect interactions with contact center staff and support agents to be quick, pleasant, and effective in resolving issues on the first call. In response, our solutions for inbound, outbound, and blended contact centers equip agents and managers with the necessary tools to meet these consumer expectations. Moreover, these solutions help reduce turnover, improve productivity, and maximize efficiency.

Government

For national, regional, and local government agencies, contact centers are a crucial component of their service satisfaction strategy. Consequently, agents work diligently with each contact to resolve citizen concerns and ensure a consistent experience across all channels. Furthermore, Startel solutions assist government agencies in managing a high volume of inquiries. In addition, these solutions enhance efficiency, productivity, and accountability.

Insurance

Customer retention is a top priority for any insurance company aiming to remain competitive. Therefore, Startel solutions for the insurance industry equip agents and managers with the tools necessary to deliver a higher quality customer experience. Specifically, small and mid-size insurance companies—whether they are full-service or specialize in auto, life, property, and other types—have turned to Startel due to our proven ability to enhance business efficiency. Consequently, our solutions help improve customer satisfaction and retention.

Utilities

Pressure to achieve 100% uptime while keeping costs low and meeting high customer expectations represents just a few of the challenges facing today’s energy and utility companies. For instance, whether your organization is a public utility company or handles service on behalf of one, you understand the critical importance of maintaining uninterrupted service. Therefore, Startel solutions have successfully assisted utility companies around the world in delivering reliable service to both their internal and external customers.

Healthcare

Healthcare customers want to speak with knowledgeable contact center agents who can quickly access information, address their concerns, and treat them as valued individuals. Therefore, our solutions for healthcare are specifically designed to assist organizations in providing physicians and their staff with seamless communication. As a result, these solutions enhance efficiency and significantly increase patient satisfaction.

Education

Traditional and online colleges, universities, and technical schools receive a tremendous number of inquiries each year from current and prospective students, parents, faculty, and alumni. Given this challenge of responding quickly and effectively, many of these institutions have invested in contact centers staffed with representatives trained to handle a variety of requests. As a result, Startel solutions for higher education help to simplify call handling. Furthermore, these solutions increase first call resolution and enhance caller satisfaction.

TAS

Businesses that require live answering expect timely and accurate messages from their clients. In this context, Telephone Answering Services (TAS) rely on Startel solutions to deliver live answering services that ensure an efficient and professional customer experience for their busy clients. As a result, these solutions provide TAS clients with enhanced efficiency levels. Additionally, they offer peace of mind by confirming that calls are being answered effectively and provide powerful analytics. Thus, TAS clients can make informed staffing decisions, monitor performance, and bill accurately.

No matter what industry… a trained, more productive agent is right around the corner!

 

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