Preferred Vendor: simTree

Based on more than 40 years of combined experience in WFM, we decided to rethink how a WFM system should look. The product: simTree, the cloud-based, simulation driven WFM system.

Why Simulation?

The use of simulation in simTree provides true multi-skill handling. The simulation gives detailed information about vital metrics of a date range, such as service level and agent occupancy, before it happens.

Easy Overview – Detailed Statistics

The simTree Forecast and Schedule let you look at both the details of your business down to each 15 minute block, and an overview of several weeks, or anything in between.

Monitor not only your call statistics, you can also import agent data and view agent adherence directly in the Schedule.