Provide cost-effective service to busy contact center clients while benefiting from an additional revenue stream!
With Startel’s cloud-based Appointment Scheduler & Reminder solution, offer your clients a professional booking system that will allow them to concentrate on their business and their customers. Using our solution, your agents can schedule your clients’ appointments quickly, easily and correctly on the first call. Provide your clients with this additional service and they’ll benefit from reduced no-shows and increased efficiency and your business will benefit from increased revenue and customer satisfaction. With the Startel Appointment Scheduler & Reminder users can:
ACCESS THE SERVICE ANY TIME, FROM ANYWHERE
As a cloud-based application, Startel’s users and their clients can access our Appointment Scheduling software 24/7. Use this feature to securely book appointments from the convenience of your mobile, tablet and/or personal computer.
MAXIMIZE PROFITS BY OFFERING CLIENTS AN ADDITIONAL SERVICE
Provide additional services to your clients with Startel’s Appointment Scheduling solution. Startel offers this service to its Contact Management Center customers as an additional service (and additional revenue source) for their business. It is also available as a stand-alone hosted solution.
OWN THE CLIENT RELATIONSHIP BY PRIVATE LABELING SOFTWARE & BILLING
We believe Startel’s solutions and services are an invisible extension of our users’ business. Therefore, we support private labeling of our Appointment Scheduling software. We also do not bill our users’ clients. Instead, users rely on Startel’s detailed client usage reports to bill their clients directly for appointment scheduling services.
HELP YOUR CLIENTS REDUCE NO-SHOWS AND GENERATE MORE INCOME
Automated email confirmations and reminders are delivered at the date and time specified by your client, providing adequate advanced notice and ultimately helping to reduce no-shows. Confirmations, reschedules and cancellations can be viewed daily by both users and clients.
LEVERAGE STARTEL’S SIGNIFICANT INFRASTRUCTURE FOR 24/7 SUPPORT
Startel’s Appointment Scheduling application offers all the advantages of Software as a Service (SaaS) while maintaining the integrity of the contact centers business model. In addition, all Startel Appointment Scheduling software is housed in our co-location facility on secure dedicated servers with full redundancy.
CONTROL ACCESS BY MANAGING ROLES AND PERMISSIONS
Startel’s Appointment Scheduler software allows users to customize access roles and control who can access what. In addition, event logs track all system and user activity.
To learn more about Startel Appointment Scheduler, download our solution brief.
Increase revenue and customer satisfaction!