MESSAGING SOLUTIONS

Equip your agents with all the right messaging tools to ensure their success!

Startel offers a suite of messaging solutions that provide robust digital communication between agents, supervisors, technical and medical professionals.

Startel’s GenIMX – Startel’s Next Generation Interactive Message Exchange!

Our Interactive Messaging Exchange (IMX) enables your Contact Center to communicate in more ways than ever before. Specifically, it offers the most interactive methods for sending and receiving SMS and MMS messages. In addition, it allows you to send out mass notifications, manage clients’ web chat and email, and communicate with clients through GenChat, our Instant Messaging application. Consequently, this comprehensive suite of tools will empower you to respond and communicate on behalf of your customers as if you were the client.

 • Main Line SMS & MMS

• Mass Notification

• Web Chat

• IChat

Startel SMS

Businesses that receive urgent calls are increasingly reluctant to rely solely on email messages. Therefore, the solution is Startel Short Message Service (SMS). Designed from the ground up, Startel’s SMS solution is entirely software-based, ensuring that messages are delivered quickly and reliably to your busy clients. As a result, users benefit from:

• Complete mobility to access messages 

• 100% reliability with a solution 

• A suite of billing and activity reports 

• Simple implementation 

• Limitless access 

Secure Messaging Plus 

Accessible from the web or via an application downloaded to a smartphone or tablet, Secure Messaging Plus (SM+) offers a secure, HIPAA-compliant way to safely exchange sensitive information via text with your peers and office. Our users experience all the benefits of texting in a secure manner and environment. With Secure Messaging Plus, users can:

• Maintain compliance: Thus, they stay HIPAA, GLBA, and SOX compliant.

• Control the expiration of messages: Specifically, users can set messages to expire at a predetermined time or when marked as read or filed. In addition, messages without a defined expiration will expire within the originating subscriber’s default number of days (not to exceed 30 days). This feature, therefore, provides an additional layer of security.

• Send attachments: Users can securely send and receive attachments, such as voice recordings and images, which facilitates better collaboration with colleagues. This is particularly beneficial for physicians and staff who need to consult on patient files.

• Track the status of all messages: Subscribers can monitor when a message has been sent, viewed, read, and filed. Moreover, when SM+ is used in conjunction with the Startel CMC, messages and their content are fully tracked, archived, and encrypted. Additionally, real-time reports can be generated by administrative personnel based on various criteria, including duration of time and subscriber.

• Forward messages: Before sending a message, or by allowing forwarding by default, users have the option to indicate which messages can be forwarded. Alternatively, administrators can enable certain accounts to disallow forwarding of any messages.

• Group response and messaging: When replying to a group message, users can choose to reply directly to the sender or to the entire group.

Startel Secure Messaging Gateway

As messaging technology has grown and evolved, healthcare organizations have encountered a plethora of secure messaging applications from various providers. Consequently, in some cases, a single organization may utilize multiple platforms across different departments and locations.

In response, the Secure Messaging Gateway facilitates users in sending and receiving electronically protected healthcare information (ePHI) through the most popular messaging providers, all within one HIPAA-compliant application.

• OnPage
• TigerConnect
• DocHalo
• pMD

Click here to learn more about the Startel CMC!