Startel’s Flexible Agent Interface Makes Switching Easy!
Agents can “flex” their windows to configurations they are used to…
We recognize that moving to a new platform can be a major concern for contact centers. The process can be overwhelming, especially when training agents on a new workspace. Startel’s Flexible Agent Interface tackles this issue effectively. Agents can customize their workspace to match their familiar environment, making the transition smoother.
Our user-friendly interface also reduces the training time for new agents. It offers excellent options for creating context-aware client accounts, ensuring that agents receive the right information at the right time.
Moreover, the interface integrates directly with your clients’ RESTful APIs, allowing seamless data transfer to and from the agent’s screen. This eliminates the need to switch between different applications or websites. Combined with the automatic dispatch scripting features of Startel’s CMC platform, this capability significantly cuts down on errors and streamlines the training process.
With Startel’s Flex, your agents will be ready to succeed with less training than ever before!
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There's no better way to know that Startel is the best intersection between power and ease of use until you see our products in action. Schedule a demo today to future proof your call center for a successful tomorrow!