STARTEL NEWS AND BLOG POSTS
Keep Up To Date With Startel News And Blog Posts!
Here, you’ll find the latest updates, insightful articles, and expert perspectives on everything related to contact center technology and customer experience. Startel News And Blog Posts is designed to keep you informed about industry trends, innovations, and best practices that can help elevate your contact center operations. Whether you’re a seasoned professional or new to the field, our content aims to provide valuable information and actionable strategies to enhance your contact center’s performance. Dive in to Startel News And Blog Posts and explore how Startel’s solutions can empower your team and transform your customer interactions!
The Latest in Contact Center Trends, Innovations, and Industry Shifts
The contact center industry is undergoing rapid transformation as technology advances and customer expectations evolve. Staying updated with the latest trends and innovations is crucial for businesses aiming to remain competitive and deliver exceptional...
10+ Reasons Why Contact Center AI Is Becoming New Common Sense!
Embracing AI in Contact Centers: Enhancing Human Efforts As AI technology becomes increasingly prevalent in contact centers, there are two main perspectives: one that views AI as a threat to jobs and another that sees it as a powerful tool for enhancing live agent...
Understanding the Different Tiers of SIP Providers: A Comprehensive Guide
When it comes to selecting a Session Initiation Protocol (SIP) provider for your contact center, understanding the different tiers of SIP providers can help you make an informed decision that aligns with your business needs. SIP providers vary widely in terms...
How to prepare your contact center for the 4th of July!
As the 4th of July approaches, contact centers across the United States brace themselves for a surge in call volumes. Whether it's customers inquiring about store hours, seeking assistance with orders, or needing technical support for holiday-related services,...
How to sell the CMC RestAPI to Your Customers and Sound Like You Know What You’re Talking About
Matt Bogan is the product manager for Startel, a leading provider of best-in-class contact center solutions. He has been involved in...
A Protocol Droid For Your Contact Center
Did you ever think about the implications if “goldenrod” hadn't been programming binary load lifters and didn’t know a lick of Bocce? It probably would have been a deal breaker for Uncle Owen and those two droids would have never made it into the hands of the...
The Strength of Family-Owned Contact Centers: Building Success Through Legacy and Values
In the dynamic world of contact centers, where efficiency, customer satisfaction, and technological advancements play pivotal roles, a unique breed of contact centers stands out—family-owned contact centers. These centers, rooted in familial ties and shared values,...
4 Ways To Deal With Call Overflow
When you are short-staffed, call volume always seems to increase. You can see the fear in the eyes of staff as they realize the presence of empty seats around them, especially the day after a holiday. So, what can you do? Do you pin yourself with that “BEATEN” label...
LOOK TO THE FUTURE: How to stay ahead of the game in the call center industry!
By Matt Bogan: In July of 1955, Tomorrowland opened at Disneyland in Anaheim, California. At the time, Walt Disney, an enthusiastic futurist, said “scientists today are opening the doors of the Space Age to achievements that will benefit our children and generations...
Increasing Contact Center Security Through Stronger Passwords
By Vince Vitale & Shawn Griswold: Shawn Griswold is the security analyst for Startel Contact Center...