Preferred Vendor: Sentinel (TASLogic)

Sentinel is an All-In-One Startel Monitoring Solution that allows you to monitor contact center efficiency brought to you from our friends at TASLogic!

• Eliminate Board Checks: Review all your messages once and dismiss holding messages so they only have to be checked once instead of every manual board check.
• Urgent Message Detection: Urgent messages are highlighted to ensure your supervisor is able to see them and ensure dispatching.
• Customizable to Fit Your Needs: You can tailor visibility by excluding specific accounts allowing you to focus on what matters most at any given time.
• Seamless Queue Management: Make real-time adjustments without admin login hassles and instantly see agent queue levels with a single report – no need to juggle multiple screens!
• Insightful Progress Reports: Track employee performance and identify high-priority accounts quickly.  You can also view detailed error logs which keep you proactive on system issues, ensuring smooth operation.
• Real Time Active Message Access:  Supervisors can access live updates on all active messages – no more waiting on reports.
• System Wide Presence, On-Call and TAA Checks at your Fingertips: Perfect for busy holiday seasons or unpredictable weather, instantly see availability for both members and clients.
• Integrated Shift Reports: No 3rd party program needed. Create and send shift reports seamlessly.
• Save Time and Money: Let your agents focus on taking calls and providing top notch customer service and let Sentinel watch your system for you.

Click the image below for a high quality .pdf image of Sentinel displays!