OUR HISTORY
One of the first, and still one of the best!
There’s A Lot Of History Here!
Startel Contact Center Solutions has a rich history of innovation and adaptation, reflecting its commitment to advancing the contact center industry. Founded in the early 1980s, Startel initially focused on providing telephone answering services. Over the years, the company evolved in response to the growing demand for sophisticated communication solutions.
In the late 1980s, Startel made a significant leap by developing its first integrated contact center software. Early adoption of technology in our history enabled Startel to offer more comprehensive solutions that combined telephony with data management, setting the stage for its future growth.
Throughout the 1990s, Startel continued to innovate, introducing features such as automated call distribution (ACD) and interactive voice response (IVR) systems. A period in our history marked a pivotal moment for Startel as it expanded its product offerings to include advanced reporting and analytics tools, providing clients with greater insight into their contact center operations.
The New Digital Age…
Entering the 2000s, Startel embraced the transition to digital and cloud-based solutions. Throughout the better part of our more modern history Startel has developed a suite of cloud-based contact center solutions, allowing businesses to manage their operations more flexibly and efficiently. Additionally, Startel’s commitment to security and compliance became evident with the introduction of HIPAA-compliant solutions tailored for industries such as healthcare.
In recent years, Startel has continued to lead the industry by incorporating cutting-edge technologies, such as artificial intelligence (AI) and machine learning, into its solutions. For example, Startel’s advanced analytics and real-time reporting capabilities have become integral tools for businesses seeking to enhance customer interactions and operational efficiency.
Today & Beyond…
Our beginnings were in a world of copper wire and paper messaging, but since then Startel has witnessed their customers navigate revolutionary changes in communications technology and the evolving service demands placed on contact centers by clients. In response to these shifts, Startel has thrived by offering carefully selected, best-in-class solutions that evolve with you. However, simply providing these solutions would not have been sufficient.
Moreover, identifying and integrating the most relevant new technologies in a manner that is easy to set up and maintain has been equally crucial. Thanks to the support of SNUG (Startel National Users Group)—one of the teleservice industry’s most active user groups—Startel has remained committed to its vision. Thus, the company not only provides the suite of tools necessary for achieving excellence but also offers the training and educational resources required to ensure that you and your staff are well-prepared for the future.
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