Startel CMC

BLAST OFF with power and ease of use, only found inside the Startel Contact Management Center!

Welcome to the Startel CMC (Contact Management Center) webpage! Here, we offer a comprehensive suite of advanced solutions designed to elevate your contact center operations. Startel CMC integrates seamlessly with your existing systems, providing powerful tools for call management, appointment scheduling, and real-time reporting. Our solutions are tailored to enhance efficiency, boost productivity, and deliver exceptional customer service. Explore how Startel CMC can transform your contact center with cutting-edge technology and innovative features that drive success. Discover the difference our platform can make in optimizing your operations and achieving your business goals.

 

 

Flexible Agent Interface:

Training on the Startel Contact Management Center system is now even easier with our Flexible Agent Interface!  Your agents will have the freedom to customize their windows and match systems they might already be used to using!  Because of this you can take a fraction of the time it used to make agents confident and productive.

SoftSwitch:

Still the strongest switch on the market! SoftSwitch uses software to route calls based on skill level, queue priority and user defined scenarios. The Startel SoftSwitch provides flexible integration options to the Startel Contact Management Center that are built on open architecture software protocols that allow users to integrate with a wide variety of third party software and hardware products. All while guaranteeing reliability and lowering the cost of software ownership!

Enterprise Messaging Services:

Real-time communication is essential for delivering excellent customer service. Therefore, with Instant Messaging, Secure Messaging, SMS, email, fax, and paging, Startel users and their clients are equipped with multiple ways to stay connected around the clock. In other words, your team can exchange instant messages with individual IM users, groups, departments, or all users through our online chat solution. Our messaging applications are offered as SMS texting or HIPAA-compliant secure messaging, ensuring a range of options to meet your communication needs.

Web Portal:

The Web Portal, also known as IntelliSite, allows clients to access and manage their business directly from the internet, 24/7. By using the Web Portal, users can not only view messages but also contact staff directly, update their OnCall schedules, listen to their phone calls, and perform many other functions. Not only that but this mobile-friendly tool provides the flexibility needed to make immediate, real-time changes to their account.

Appointment Scheduling:

Startel Appointment Scheduler (SAS) & Reminder offers telephone answering services and contact centers a cost-effective way to serve their busy clients. Since Appointment Scheduler & Reminder is integrated with Startel CMC, it enables you to manage your client’s calendar efficiently by scheduling appointments and sending both email confirmations and reminders.

Voice Services:

Our Voice Services seamlessly integrate voicemail, call recording, and e-fax services into a single platform, thus facilitating more effective communication. Because this solution is entirely software-driven and fully redundant, it provides you with additional options to enhance your business continuity. Consequently, with Voice Services, you can:

• Record all of your interactions for quality and training purposes
• Easily locate the data needed with its search and retrieval features
• Use data retrieved to add value to every customer interaction
• Create flexible voicemail greetings for all communication types

Reporting:

Startel Reporting pulls real-time data from the Startel CMC, thereby offering users enhanced insights into their contact center’s performance. Specifically, it provides valuable information ranging from agent performance to client billing and call statistics. Consequently, managers rely on both standard and custom reports to more effectively manage staff efficiency and service levels. Therefore, with Startel Reporting, you can ultimately:

• Unify data for a complete view of your contact center’s performance
• Control delivery generation and format
• Track business performance with standard and custom reports
• Monitor real-time performance from the Startel Dashboard

A trained, more productive agent is right around the corner!

 

Benefits You Can Actually Take Advantage Of!

Expert deployment with installation, software cut-over and on-site training after purchase. Our field service engineers will work closely with your IT administrators to ensure deployment is seamless and that your organization continues to operate at peak performance.

Retain control over your hardware and software as you decide the best methods to safeguard your network, data center layers, and solution investment. Your business also retains control over the software because it is implemented on your hardware, and under your security measures. We will work with your organization to ensure our solutions meet your unique needs and compliance requirements.

Leverage technology investments to achieve optimal results. Data integration can be tricky enough to begin with, but with our premise-based solutions you can continue to integrate tightly with your existing software investments, including customer relationship management, speech analytics, workforce optimization and more.

Agents take advantage of these Contact Management features & benefits on-premise or from the cloud!

PREMISE-BASED CONTACT CENTER

Startel offers a premise-based deployment for companies that wish to install, manage and maintain their investment behind their corporate firewall.

CLOUD-BASED CONTACT CENTER

Accommodates organizations of all sizes, allowing access to applications and the ability to communicate with customers any time, on any device, anywhere in the world, via an Internet connection.

In summary, the Startel CMC is a versatile tool that integrates communication channels, leverages data analytics, supports remote work, and provides extensive support, making it a valuable asset for enhancing call management and overall operational efficiency.  It’s the best intersection between power and ease of use!

​To learn more about the Startel CMC, including its benefits and features, download the solution brief.

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