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The Customer Spot
Tech Support
  • About Us
    • Our Industries
    • Our History
    • Our Team
    • Our Client Experiences
    • Our Career Opportunities
    • Why We May NOT Be A Good Fit…
  • Contact Management Center
    • Cloud-Based Contact Center
    • Premise-Based Contact Center
  • Solutions
    • SoftSwitch
    • Flexible Agent Interface
    • PocketVantage
    • CMC RestAPI
    • SafetyNet
    • Web Portal (IntelliSite)
    • Appointment Scheduler & Reminder
    • Dashboard
    • Metrics
    • Voice Logger
    • Voice Services
    • Total Billing Solution
  • Messaging
    • Short Message Service
    • SM+
    • Secure Message Gateway
    • GenIMX
  • Resources
    • The Customer Spot
    • Services
    • Events
    • News and Blog
    • The Startel National Users Group
    • Partners
    • Privacy Policy
    • Terms & Conditions
  • Contact
  • Schedule A Demo
Increasing Contact Center Security Through Stronger Passwords

Increasing Contact Center Security Through Stronger Passwords

by Vince.Vitale@bwstewart.com | Sep 19, 2022 | Call Center Data Security

By Vince Vitale & Shawn Griswold: Shawn Griswold is the security analyst for Startel Contact Center Solutions. Shawn has been involved in software engineering for over thirty years and has been providing cyber security for Startel for the last six. Vince Vitale is...
Startel Spotlight – Alan Hartmann 2022 Allen Kalik Award Recipient

Startel Spotlight – Alan Hartmann 2022 Allen Kalik Award Recipient

by Vince.Vitale@bwstewart.com | Aug 22, 2022 | Founders Award Winners, Startel National Users Group, Startel People

Earlier this year Startel held the 2022 Startel National Users Groups Conference and it was an inspiring event.  Users were able to network, share ideas and learn new techniques.  We also presented the 2022 Allen Kalik Award!  This years winner was Alan Hartman.  We...
Improved Customer Care through Startel:

Improved Customer Care through Startel:

by Vince.Vitale@bwstewart.com | Aug 10, 2022 | Benefits Of Startel, Case Study, Startel National Users Group

By Endicott Call Center Staff The impact Startel has had on the processes of Endicott Call Centers is reflected in our ability to manage client interactions at such a professional level. For over 35 years, this multichannel platform has enabled us to reach peak...
Startel Spotlight – Ryan Chinoski, 2021 Don Berry Award Recipient

Startel Spotlight – Ryan Chinoski, 2021 Don Berry Award Recipient

by Vince.Vitale@bwstewart.com | Jul 25, 2022 | Founders Award Winners, Startel People

By Vince Vitale: Earlier this year, Startel held the 2022 Startel National Users Groups Conference, and it was an inspiring event.  Users were able to network, share ideas, and learn new ways to increase revenue and efficiency on their Startel CMC software.  The 2021...
9 Contact Center Writing Tips For Content Writers From The Guy Who Literally Wrote The Book On The Call Center Industry

9 Contact Center Writing Tips For Content Writers From The Guy Who Literally Wrote The Book On The Call Center Industry

by Vince.Vitale@bwstewart.com | Jun 28, 2022 | Contact Center Marketing

You’ve created a beautiful contact center website.  It passes all the website grading tests with flying colors.  Now comes the final piece in the puzzle that will still likely remain a mystery once it’s all said and done.  You’ve got to bring in the bodies.  Just...
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