Transcribe Calls Instantly
You can leverage StartelAI to convert spoken dialogue into text using advanced natural language processing (NLP), accurately transcribing conversations in real time or from recorded audio. This reduces the time agents spend on note-taking, allowing them to focus on meaningful customer interactions.
You can expect StartelAI to improve transcription accuracy, especially with industry-specific jargon and multiple speakers. It enables contact centers to be more regulatory compliant providing a written record of the call and quality assurance. Transcribed data can easily be analyzed for insights and frequently asked questions and agent performance. StartelAI Transcription is utilized in the following ways…
- Quality Assurance: Monitoring calls for training and performance evaluation.
- Customer Insights: Understanding customer needs and pain points.
- Training: Using transcripts to help train new agents on effective communication strategies.