Simple, Real-Time, HIPAA Compliant Messaging!

Secure Messaging Plus Powered by Startel

Accessible from the Web or an application downloaded to one’s smartphone or tablet, Secure Messaging Plus (SM+) offers a secure, HIPAA-compliant, way to safely exchange sensitive information via text with your peers and office. Our users experience all of the benefits of texting, but in a secure manner and environment. With Secure Messaging Plus users can:

• Maintain compliance. Stay HIPAA, GLBA and SOX compliant with messages and attachments that are encrypted in transit and at rest on devices using SM+ as well as on the servers which house the content prior to expiration. Startel also undergoes an extensive annual HIPAA audit to ensure compliance standards are met, or exceeded.

 Control expiring of messages. Set messages to expire at a predetermined time or when marked as read or filed. Messages that do not have a defined expiration will expire within the originating subscriber’s default number of days (not to exceed 30 days). This feature offers users an additional layer of security.

 Send attachments. Securely send and receive attachments such as voice recordings, and image attachments for better collaboration with colleagues. This is a key feature for physicians and staff to consult on patient files.

 Track the status of all messages. Subscribers can track when a message from their device has been sent, viewed, read and filed. When SM+ is used in conjunction with the Startel CMC, messages and their content are fully tracked, archived and encrypted. Real-time reports can also be generated by administrative personnel based on a number of criteria, including duration of time, subscriber, etc.

• Forward messages. Prior to sending a message, or by allowing forwarding by default, users have the ability to indicate which messages can be forwarded. Administrators can also enable certain accounts to not allow forwarding of any messages.

• Send to Groups of subscribers. Subscribers can define an unlimited number of groups to be used when communicating amongst a team of individuals. When replying to a group message, users can choose to reply directly, and only to the sender, or to the entire group.

Give your contact center agents all the right tools!


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