by Vince.Vitale@bwstewart.com | Jul 2, 2024 | Contact Center Management
As the 4th of July approaches, contact centers across the United States brace themselves for a surge in call volumes. Whether it’s customers inquiring about store hours, seeking assistance with orders, or needing technical support for holiday-related services,...
by Vince.Vitale@bwstewart.com | Apr 3, 2024
An Enhancement, Not a Replacement! Contrary to common concerns, Startel views AI as a tool for augmenting human capabilities rather than replacing them. By leveraging StartelAI, businesses can enhance client satisfaction and boost profitability, ensuring they stay...
by Vince.Vitale@bwstewart.com | Aug 2, 2023 | Uncategorized
Did you ever think about the implications if “goldenrod” hadn’t been programming binary load lifters and didn’t know a lick of Bocce? It probably would have been a deal breaker for Uncle Owen and those two droids would have never made it into the hands of the...
by Vince.Vitale@bwstewart.com | Jul 25, 2023 | Uncategorized
In the dynamic world of contact centers, where efficiency, customer satisfaction, and technological advancements play pivotal roles, a unique breed of contact centers stands out—family-owned contact centers. These centers, rooted in familial ties and shared values,...
by Vince.Vitale@bwstewart.com | Jul 6, 2023 | Uncategorized
When you are short-staffed, call volume always seems to increase. You can see the fear in the eyes of staff as they realize the presence of empty seats around them, especially the day after a holiday. So, what can you do? Do you pin yourself with that “BEATEN” label...
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