Meeting customer demands has never been so easy!
Startel’s Next Generation Interactive Message Exchange
Have you ever had that sinking feeling that you are missing something? What if we told you millions of text messages are sent everyday to businesses MAIN landline numbers. One of those texts could be the sale of the year but businesses without a 2-way text enabled MAIN business line have no idea the opportunity was even there.
GenIMX can enable your MAIN business line to receive 2-way text messages allowing businesses to interact with customers through text and picture messaging without disrupting their existing voice environment. No longer are businesses limited to one-way text appointment reminders, billing reminders or marketing messages. Take advantage of texting as a full communications channel by allowing two-way communication. That’s just one of the many powerful features of GenIMX. Click on the video below to learn more!
Engage with customers with the means they love and prefer!
Enhance your customer engagement with these powerful features:
SMS & MMS
Send and receive text messages via your business lines. Don’t have voice services with us? That’s okay too! We can SMS enable most numbers so your business can take advantage of the Interactive Solution without disrupting your existing voice environment!
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Queue emails, webchat and text messages into the same platform. This allows employees to communicate with customers via many communication channels, all on the same web-based platform.
Power notiﬁcation allows businesses to send multiple messages to multiple recipients at the same time, with just a few clicks of the mouse.
Similar to call center logic, the system routes messages (SMS, MMS, webChats & e-mails) based on pre-determined logics such as wait times, skill level, language, and more.
Every message is tracked, timestamped, and available to be downloaded in a .CSV ﬁle. Reports can be generated per agent, queue, or company wide with a multitude of sorting options.
Artiﬁcial Intelligence speeds up processes and allows contact centers to become more efficient than ever. Respond to messages with artiﬁcial intelligence and allow agents to spend more time providing excellent customer service.
The queue will try to assign messages to the same agent who has already worked with the client recently.
REAL TIME MONITORING
Supervisors have access to a live dashboard to see agent status, how many texts or chats are waiting in queues, wait times, and more.
UNRESPONSIVE AGENTS / PULL BACK TIMERS
Messages won’t get lost. When an agent goes unresponsive, the message will be pulled from the agent and redirected into the queue for the next available agent.
OPT IN & OPT OUT COMPLIANCE
Stay TCPA compliant and easily allow for customers to opt-in or out without agent interaction.
Empower your agents with escalation capabilities. A message can be reassigned directly to a supervisor if an agent needs additional assistance.
Portals give administrators access to simpliﬁed provisioning management, and on-the-ﬂy changes.
Enable a business landline for texting!