Integrate Billing with Any TAS System!
TBS is a comprehensive billing and accounts-receivable system built for contact centers and answering services. It offers robust support for recurring and usage-based billing, multi-office and multi-cycle operations, invoice/statement generation, payment portal and autopay capabilities — all designed to streamline financial operations and improve cash flow. One of its standout features is the ability to integrate with any contact center or TAS platform, importing usage statistics and third-party data to merge account, call, contact and financial information in a single system.
Not Using Startel CMC? No Problem!
With the TBS Comprehensive Billing System, getting paid is a breeze—no matter what contact management platform you prefer.
The Startel Total Billing Solution (TBS) is an advanced, fully integrated billing and accounts-receivable system designed specifically for contact centers, telephone answering services (TAS), and similar communications-based businesses. It automates the complex process of managing recurring and usage-based billing by directly interfacing with most TAS and call management platforms to import call data, time logs, and voicemail usage, ensuring that every customer charge is accurate and up-to-date. TBS supports multiple billing cycles, offices, and payment methods within a single database, making it ideal for multi-site organizations that need centralized financial control. The system offers flexible invoice and statement formatting, automated letter generation for rate changes or collections, and a powerful open-invoice accounts-receivable module that integrates with general ledger systems. Additionally, it includes built-in credit-card and ACH/e-check processing, allowing businesses to manage autopay options and process online payments securely. Comprehensive reporting and analytics tools enable users to generate standard or custom financial and operational reports, helping management monitor profitability and identify trends in client activity. Through its “detail rate change” functionality, administrators can apply complex rate adjustments across all or select accounts quickly, eliminating manual recalculations. By streamlining billing workflows, reducing administrative effort, and improving data accuracy, the Startel Total Billing Solution helps service providers enhance cash flow, strengthen customer relationships, and optimize operational efficiency across their billing and receivables processes.
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Interface with All TAS Systems
Total Billing Solution (TBS) effectively imports and archives usage statistics from call center equipment, integrating with any TAS platform or third-party systems, including voicemail. This flexibility enhances billing and reporting by consolidating account information, contact history, and financial data, providing valuable insights for owners and managers to optimize contact center operations.
Detail Rate Change Tool
With the Detail Rate Change Tool, users gain fine-grained control over rate adjustments, minimize manual intervention, and reduce reliance on support for one-off custom updates. The new tool allows management to create a single file listing each account, rate, and change—so they can process all rate updates in one streamlined run. For example, if every account in Office A receives an 8% increase, but account A1000 needs a 10% increase, account A1361 has a custom rate that should be set to $249.99, and account A5960 is a VIP who should receive no increase, this tool handles it all in one pass.
Custom Reports & Stats Bridge
Dozens of standard billing reports are available, as well as unlimited custom reports. The optional Sapphire Reports allows customers to easily create and edit custom reports within TBS. Our scripted statistics application also supports all TAS and Voice Mail platforms. Custom interfaces to specialized statistical data sources are also available. Includeing the Startel CMC specific “Stats Bridge.” Don’t want to create your own reports? Our support desk can quickly create a new report from our library of existing custom reports.
Custom Branding
The layout of each invoice and statement can be easily customized to a client’s brand or multiple offices. Invoices and statements can be viewed, printed, and/or mailed, as well as set up for automatic electronic delivery. An unlimited number of letter templates can be created to send collections, new service, marketing, rate change, and other letters via a “mail-merge” feature for each client. Letters can be printed and mailed, or sent electronically via email or fax.
Set Up Easily For Autopay
Batch and single card and ACH transaction processing. Comprehensive billing system users can process hundreds to thousands of transactions with the push of a button. Payments are automatically applied to accounts using a USAePay interface. Managers can process single card, debit and ACH transactions. Card processing fees are on average a point lower than Stripe, Square, PayPal, etc. for card transactions. ACH fees are a fixed transaction fee much less than a card merchant rate. You can also send notifications to cardholders when a card is about to expire.
Customer Pay Portal Access
An e-commerce solution for invoice presentment and payment processing. This option has the added benefit of eliminating the need to store and maintain card and bank account profiles in the TBS3 database. Effortlessly automate data entry and process credit cards with confidence using our PCI-compliant, Authorize.Net interface. Enhanced automated payment processing features have been expanded to use USAePay. Automated batch payment is also available via Retail Lockbox and ACH payments, ensuring efficiency and security.
Recurring & Usage Billing
Automatically charge customers on a regular schedule while also allowing customization to fit different pricing models and terms. Invoices or charges can be generated automatically at set intervals — such as monthly, quarterly, or annually — without manual input each time. The system can also handle different rate structures, such as flat fees, tiered pricing, usage-based charges, discounts, or special terms for specific customers. Together, this lets businesses bill accurately and efficiently, even when clients have unique plans, rates, or usage patterns.
Open Invoice Accounting
TBS is an open invoice accounting system that includes the ability to export data to general ledger systems. Accounting cycles are independent of billing cycles and flexible term codes allow for targeted collections. TBS supports both multiple offices and multiple billing cycles. Data from multiple offices and billing cycles is centralized and processed from one database.
CMC Integrated Stats Bridge
While our statistics interfaces support all TAS and voicemail platforms. Custom interfaces for specialized statistical data sources are also available. The CMC Stats Bridge allows for ad-hoc direct extraction of statistics from the CMC for users that want to send activity alerts to their accounts. Additionally, Stats Bridge maintains a history of your billing stats, and can help you gauge whether the data CMC has provided seems consistent with historical averages before it’s loaded into the TBS database.