Matt Bogan is the product manager for Startel, a leading provider of best-in-class contact center solutions. He has been involved in the contact center industry for over fifteen years.

The following is an article featuring our own Matt Bogan that appeared in the Healthcare Call Center Times in April.  HCCT have graciously made this article available for us to share.  If you would like to subscribe to HCCT just click the following link for more information.