PocketVantage
Startel’s pocketVantage is a cutting-edge mobile application designed to bring the power of contact center management directly to your smartphone or tablet. By leveraging advanced technology, pocketVantage allows contact center agents and managers to stay connected and productive, no matter where they are.
With pocketVantage, users can access a wide range of contact center functionalities right from their mobile device. For instance, agents can view and manage call queues, handle messages, and update customer information in real-time. Additionally, the app offers features such as real-time notifications, enabling users to stay informed about important updates and urgent matters.
Furthermore, pocketVantage integrates seamlessly with Startel’s existing contact center solutions, ensuring a cohesive and efficient workflow. As a result, organizations can maintain high levels of service quality and operational efficiency, even when team members are working remotely or on-the-go.
Moreover, pocketVantage is designed with user-friendly interfaces and intuitive controls, making it easy for agents and managers to quickly adapt to the app and perform their tasks efficiently. In addition, the application supports a range of devices, ensuring that it meets the needs of diverse work environments and preferences.
Overall, Startel’s pocketVantage empowers contact centers by providing the flexibility and accessibility required to meet today’s dynamic business demands. Thus, it enhances productivity, improves response times, and supports the delivery of exceptional customer service, all from the convenience of a mobile device.
Give your clients a proper vantage point!
In addition to accessing messages, your clients can access their current on call information to verify who’s on call now or check on who was on call last night. CMC users’ clients can also login to the app to update member and client statuses, assuring that the correct dispatching protocols are being used.
Requires CMC RestAPI! Click here for more information.