Startel’s Contact Management Center (CMC) solution is now fully partnered and integrated with QGenda! Automate receiving OnCall schedules and updates for your client’s using QGenda, the #1 scheduling solution that’s driving efficiency and performance. QGenda is the market share leader with over 225,000 clinicians in more than 30 medical specialties.
Startel’s Contact Management Center (CMC)is now integrated with Amion. Amion lends a splash of color to scheduling. It makes scheduling fun! Templates, patterns, staffing rules, and an autoscheduler make quick work of building and fine-tuning schedules.
Startel’s Contact Management Center (CMC) solution integrates with TigerConnect’s Secure Messaging platform to provide Startel customers with the flexibility to communicate in a secure, encrypted format.
Startel’s has begun a partnership with ActuCall™which is a SIP-based VoIP software application developed by Trillys Systems to assist our clients in collecting, organizing, synchronizing, analyzing , and reporting Call Detailed Reports (CDRs) and Call Progress Messages (CPMs) in an internet telephony network.
Avaya Computer Telephony is the CTI server software that integrates voice and data between the customer’s Communication Manager Server and their business application environment on a Windows server. This open standards-based, single server platform is tightly integrated with other Avaya Contact Center offers, such as Interaction Center, Interactive Response (IR), Contact Center Express (CCE), Active Enterprise, and the Proactive Contact.
How do you know if you need to improve your call-to-appointment rate unless you have accurate data? Startel has partnered with Callsource through ATSI for quality assurance management. By having CallSource process and score your calls you know you are getting accurate and valuable data.
You can use Startel along side DVS Analytics to discover root causes for your wins and challenges. DVSAnalytics Interaction Recording captures voice recordings and screen recordings to identify opportunities for additional training, process improvement, and contact center optimization. Improve customer service, reduce risk and liability, settle disputes, verify customer orders and gain key insights–all while maintaining compliance.
Using Startel and Zapier allows end users to integrate the web applications they use and automate workflows. Users can transfer data from one app to another. Find pre-made workflows to help you save time and money. Zapier is faster and easier than building your own integration, and you won’t need to write any code.
Get the pulse of your organization by analyzing and tracking key points throughout your operation in real-time with Startel’s People Praise Integration. Increase operator awareness of issues as they arise which improves overall quality of your services and morale.
Startel integrates with PMD. The PMD secure messaging app improves everything about your HIPAA-compliant chat, video, and voice communication with your colleagues and patients. It’s free, totally user-friendly, and lets you chat in real time about sensitive patient info – even with colleagues who are part of different organizations.
Startel’s Total Billing Solution is now integrated fully with USAePay. USAePay is a payment gateway provider, providing merchants the ability to pass on the customer information that makes it possible to accept and authorize payments.
The OnPage secure messaging application is available for iPhone and Android smartphones. The virtual pager application allows you to receive and send alerts just as you would through a traditional pager but with the convenience of a smartphone. Ensure immediate, secure delivery of alerts or high priority messages with the OnPage platform.
Formerly DocHalo, Halo is a secure, web-based application that doctors, nurses, and staff may use to communicate patient-related information. HALO provides encrypted, HIPAA-compliant messaging to keep patient health information secure. HALO is the only Beacon-approved clinical text messaging application.
Microsoft Partner Network
Startel’s enterprise communications solutions and database applications are built using the latest Microsoft technologies. As a member of the Microsoft Partner Network, and having achieved Gold and Silver Independent Software Vendor (ISV) competencies as well as a Gold Application Development competency, Startel is able to provide its customers with the most current software solutions and support.
Cisco DevNet Program
Startel’s Contact Management Center (CMC) Agent Console integrates with Cisco CallManager to provide users with ACD and call control capabilities. As a member of the Cisco DevNet Program, Startel is able to provide its customers with the most current software solutions and support.
Lasting partnerships with the industry’s finest!